AI Demo · Custom Automation

Support Mail Analysis

AI-assisted analysis of incoming support mails – from the raw mail to a structured record including a reply draft.

In technical sales and support, the inbox fills up with all kinds of requests every day: pricing questions, complaints, project planning, delivery status. This demo shows how a language model automatically classifies every incoming mail, rates its urgency, routes it to the right place and even drafts a reply – in seconds instead of manual sorting.

1.Mail arrives

A support mail comes in – unstructured, freely worded, with very different concerns.

2.AI analyses

The model detects category, urgency, business area and sentiment and summarises the request precisely.

3.Structured record

The result is a clean record with a reply draft and routing recommendation – ready for your ticketing system.

Browse the 25 test mails

These are the generated incoming mails the demo works with. Use the arrows to flip through the examples.

Note: the example mails are in German on purpose – they are sample data for the DACH market.

1 / 25
From
Markus Stein <m.stein@datacenter-nordwest.example>
Company
Datacenter Nordwest GmbH
Subject
Anfrage FiberConnect X8 für neue 400G-Spine-Leaf-Verkabelung
Guten Tag, wir planen in Q3 eine Erweiterung unseres Rechenzentrums in Bremen. Es geht um 12 neue Racks mit Spine-Leaf-Topologie, perspektivisch 400G, aktuell teilweise noch 100G SR4. Wir interessieren uns für ein vorkonfektioniertes MTP/MPO-System, vermutlich FiberConnect X8, sind aber unsicher wegen der Breakout-Strategie und der Panel-Auswahl. Wichtig sind geringe Dämpfungswerte, nachvollziehbare Messprotokolle und eine saubere Dokumentation der Trunk-Strecken. Können Sie uns bitte eine technische Empfehlung geben und einen Termin für eine Vorabstimmung vorschlagen? Viele Grüße Markus Stein

Tip: use the ← / → arrow keys to browse.

See what the AI makes of it

In the full demo you see the complete AI analysis for every mail: category, urgency, summary, risks and the finished reply draft – with filters and a ticket list.

Open the full demo

All companies, names, mail addresses and cases in this demo are fictional. The application runs entirely in your browser – no data is sent and no external services are called.